National U.S. Bank
Financial Services
The Challenge
A prominent national bank faced growing demands on its ServiceNow platform, a critical asset for IT service management. Over time, accumulated technical debt, inefficiencies, and underutilization of platform capabilities hindered performance and alignment with evolving business goals. Key challenges included legacy customizations reducing platform agility, inconsistent processes leading to delays in ITSM functions, untapped advanced ServiceNow features resulting in missed potential and higher maintenance costs, and a disconnect between the platform and strategic objectives.
Our Approach
Trilux Tech conducted a comprehensive ServiceNow Health Check and Maturity Assessment aimed at revitalizing platform capabilities and defining a clear, strategic roadmap for optimization. Our team of ServiceNow SMEs delivered integrations for existing enterprise tools with the ServiceNow platform, automating enterprise flows and making HR, LDAP, and many other processes seamless and efficient. We introduced new modules like Automated Discovery, Adaptive AI, and MIM to leverage maximum value from the NOW platform.
"I want to take a moment to thank you and your leadership team for your continued contributions since 2022. Trilux Tech has been an excellent partner in supporting our ServiceNow projects. Your team has demonstrated both technical expertise and a commitment to excellence across many of our critical IT projects, making you a trusted partner."
The Results
Trilux Tech enabled the bank to realign its platform with their strategic objectives, reduce technical liabilities, and streamline operations. With a clear, actionable roadmap, the bank maximized platform value, improved resilience, and is well positioned to support evolving business needs well into the future.