Terms of Service

These Terms of Service (“Terms”) govern your access to and use of https://triluxtech.com, related websites, and any services made available by TriluxTech LLC (“TriluxTech,” “we,” “our,” or “us”) that reference these Terms.

By accessing or using our website or Services, you agree to be bound by these Terms.

If you do not agree to these Terms, you should not access or use the website or Services.

TriluxTech provides enterprise technology and professional services, which may include:

• Enterprise technology consulting
• ServiceNow strategy, implementation, optimization, and managed services
• Platform architecture and workflow automation
• Data and intelligence services
• Artificial intelligence strategy, implementation, and governance
• Cloud and infrastructure services
• Enterprise technology operations
• Quality assurance and testing
• Advisory and consulting
• Implementation services
• Managed operations
• Professional staffing and capacity services
• Other related technology and professional services

Specific client engagements may be governed by separate proposals, statements of work, master service agreements, order forms, nondisclosure agreements, or other written agreements.

If a separate written agreement between TriluxTech and a client conflicts with these Terms regarding paid professional services, the separate written agreement will control for that engagement.

You must be at least 18 years old and legally capable of entering into a binding agreement to use Services that require contractual acceptance.

You agree to use the website and Services only for lawful purposes.

You may not:

• Violate any applicable law or regulation
• Use the website or Services for fraudulent, deceptive, abusive, or unlawful purposes
• Attempt to gain unauthorized access to any system, network, account, or data
• Interfere with or disrupt the security, integrity, or operation of the website or Services
• Introduce viruses, malware, malicious code, or other harmful technologies
• Circumvent security controls or technical restrictions
• Misrepresent your identity, organization, or affiliation
• Infringe another party's intellectual property, privacy, publicity, confidentiality, or other rights
• Copy, scrape, crawl, systematically extract, or reproduce protected content except as permitted by law or with our written authorization

If an account, portal, or authenticated service is provided to you, you are responsible for maintaining the confidentiality of your credentials and for activities occurring through your account.

Where our Services, deliverables, technologies, or implementations involve marketing, communications, automation, data, or outreach activities, you are responsible for using them in compliance with applicable laws and platform rules.

You agree not to use our Services to knowingly:

• Send unlawful spam or deceptive communications
• Send communications to individuals who have validly opted out where applicable law requires that request to be honored
• Use misleading sender identities or subject lines
• Obtain or process personal information unlawfully
• Violate applicable marketing, privacy, telecommunications, or data-protection laws
• Violate applicable third-party platform terms

Depending on the activity and jurisdiction, relevant requirements may include the CAN-SPAM Act, applicable state privacy laws, and, where applicable, GDPR, ePrivacy, or other privacy and electronic communications requirements.

You are responsible for determining the legal requirements applicable to your organization and intended use.

Unless otherwise stated or agreed in writing, TriluxTech and its licensors retain all rights, title, and interest in and to the website and its underlying intellectual property, including:

• Website content
• Text
• Graphics
• Logos and branding
• Designs
• Software
• Code
• Documentation
• Frameworks
• Methodologies
• Processes
• Templates
• Models
• Algorithms
• Reports
• Presentation materials
• Other proprietary materials

You may not reproduce, modify, distribute, license, sell, commercially exploit, or create derivative works from protected TriluxTech materials without prior written authorization.

Ownership and licensing of deliverables created for a client are governed by the applicable client agreement.

You retain ownership of information, data, files, lists, documents, or other content you provide to TriluxTech (“User Content”), except as otherwise provided in a separate written agreement.

By providing User Content, you grant TriluxTech a non-exclusive right to host, access, transmit, reproduce, process, modify as technically necessary, and otherwise use User Content solely as reasonably necessary to:

• Provide the applicable Services
• Perform requested work
• Maintain and secure our systems
• Fulfill contractual obligations
• Comply with applicable law

You represent that you have the rights and permissions necessary to provide User Content to us and to authorize its processing for the intended purpose.

Client-specific data ownership, confidentiality, security, and processing obligations may be governed by separate agreements.

Submitting information through a general website contact form does not automatically create a confidential, fiduciary, attorney-client, or otherwise privileged relationship.

You should not submit highly sensitive, regulated, proprietary, or confidential information through general public website forms unless requested by TriluxTech or an appropriate agreement is already in place.

Confidential information exchanged in connection with a client engagement is governed by the applicable confidentiality agreement, nondisclosure agreement, master service agreement, or other contractual terms.

Our Services may incorporate, implement, integrate with, or advise on artificial intelligence, machine learning, generative AI, agentic systems, automation, and third-party AI technologies.

AI-generated or AI-assisted outputs may contain:

• Errors
• Inaccuracies
• Omissions
• Outdated information
• Unexpected outputs
• Incomplete recommendations

Unless otherwise expressly agreed in writing, artificial intelligence outputs should not be treated as guaranteed to be accurate or complete.

Appropriate human review and validation should be used before relying on AI outputs for material business, financial, legal, regulatory, employment, healthcare, security, or other consequential decisions.

TriluxTech does not provide legal, tax, financial, medical, or other regulated professional advice unless expressly stated and provided by an appropriately qualified professional.

Our website and Services may rely on, integrate with, or reference products and services operated by third parties.

These may include cloud providers, enterprise software platforms, artificial intelligence platforms, data providers, analytics tools, communications systems, hosting services, APIs, and other third-party technologies.

Third-party services are governed by their own terms, policies, and availability.

Unless otherwise agreed in writing, TriluxTech is not responsible for:

• Third-party service outages
• Changes to third-party products or APIs
• Third-party pricing changes
• Third-party account restrictions or suspensions
• Third-party data accuracy
• Third-party security incidents
• Third-party privacy practices
• Discontinuation of third-party functionality

Use of third-party names or trademarks does not imply ownership of or affiliation with those providers except where expressly stated.

Certain Services may be provided for a fee.

Fees, payment schedules, expenses, invoicing terms, refund policies, cancellation rights, and other commercial terms will generally be described in the applicable proposal, statement of work, order form, or other written agreement.

Unless otherwise stated in the applicable agreement or required by law, fees paid for professional services are non-refundable.

Technology consulting, platform implementation, managed services, artificial intelligence, automation, marketing, data, and business transformation activities involve factors beyond TriluxTech’s control.

Unless expressly guaranteed in a separate written agreement, TriluxTech does not guarantee any specific:

• Revenue
• Cost savings
• Sales results
• Marketing results
• Leads
• Conversion rates
• Return on investment
• Platform performance level
• Search ranking
• Business outcome
• AI outcome
• Availability of third-party systems
• Implementation result

Forecasts, estimates, projections, examples, benchmarks, case studies, and prior results are illustrative and do not guarantee future performance.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PUBLIC WEBSITE AND ANY CONTENT MADE AVAILABLE THROUGH IT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

TRILUXTECH DISCLAIMS WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF:

• MERCHANTABILITY
• FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY
• RELIABILITY
• AVAILABILITY

We do not warrant that the public website will be uninterrupted, error-free, completely secure, or free from harmful components.

Specific warranties, service levels, or commitments relating to paid client Services are governed by the applicable client agreement.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRILUXTECH LLC AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND REPRESENTATIVES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE PUBLIC WEBSITE.

THIS INCLUDES, WITHOUT LIMITATION:

• Loss of profits
• Loss of revenue
• Loss of business opportunity
• Loss of data
• Loss of goodwill
• Business interruption

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRILUXTECH’S AGGREGATE LIABILITY ARISING SOLELY FROM YOUR USE OF THE PUBLIC WEBSITE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).

Liability arising from paid client engagements will be governed by the applicable written agreement.

Some jurisdictions do not permit certain exclusions or limitations of liability, so portions of this section may not apply in all circumstances.

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless TriluxTech LLC and its officers, employees, contractors, affiliates, and representatives from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your unlawful use of the website or Services
• Your violation of these Terms
• Your infringement of another person's rights
• User Content that you provide without sufficient rights or authorization

Any client-specific indemnification obligations are governed by the applicable client agreement.

We may restrict, suspend, or terminate access to the website or Services where we reasonably believe:

• These Terms have been violated
• Applicable law has been violated
• Use presents a security or operational risk
• Fraud or abuse has occurred
• Continued access may harm TriluxTech, a client, a user, or another party

Termination rights applicable to paid client engagements are governed by the applicable client agreement.

Our collection and use of personal information are described in our Privacy Policy.

By using the website or Services, you acknowledge that information may be processed in accordance with that policy.

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-law principles, except where applicable law requires otherwise.

Nothing in these Terms limits rights that cannot legally be waived under applicable law.

We may update these Terms periodically to reflect changes in our Services, technologies, business practices, or legal requirements.

When changes are made, we will update the “Last Updated” date shown at the top of this page.

Your continued use of the website after revised Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force to the maximum extent permitted by law.

These Terms and our Privacy Policy govern use of the public TriluxTech website.

Separate written agreements applicable to client engagements remain independent and will govern those engagements where applicable.

For questions regarding these Terms, please contact: