The Integrated IT Operating Model
Three layers that form a closed-loop system of execution
ITSM
Execution LayerIncident ManagementChange ManagementProblem ManagementService Requests
ITOM
Signal LayerEvent ManagementService MappingDiscoveryHealth Log Analytics
ITAM
Asset LayerHardware AssetsSoftware AssetsLicense ManagementContract Management
Hover over each layer to see how they integrate
IT is no longer a support function. It is a real-time operational system that directly impacts business performance. Yet most environments still operate through disconnected monitoring and ticketing tools, manual correlation of events to incidents, and reactive, escalation-driven workflows.
ServiceNow changes this only when ITSM, ITOM, ITAM, and CMDB are designed and executed as a single system.
Our Point of View on IT Operations
IT performance is not measured by ticket closure. It is measured by how quickly services are restored, how accurately impact is understood, and how consistently operations execute under pressure.